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The cost of poor customer serviceLoyal customers can be tough to find. So why do some companies run them off with crappy customer service? Often because the employees who care have no authority to fix problems, and those with the authority don't care. Today, let's hear the story of reader Boyd, his Dell XPS420, and the data corruption problems he had when running a disk array. Then let's hear how two other small service companies do much better support.
Network World Tuesday, January 06, 2009Network failure spurs IT overhaul at law school
When the New England School of Law in Boston suffered a total network failure that lasted almost a week, the IT department knew a major overhaul was in order.
Network World Tuesday, January 06, 2009Samsung rolls out high-performance 2.5-in., 100GB solid-state drive
Samsung today announced a 2.5-in. enterprise-class solid-state disk drive, which offers data encryption capability, holds 100GB of data and uses just 1.9 watts of power in active mode.
Computerworld.com Tuesday, January 06, 2009HP Storage on a Disk For SMBs
The company debuts a new disk-based backup device for small- and medium-sized
businesses.
Internetnews Tuesday, January 06, 2009An Apple a Day Keeps Storage Costs Away
Summit Energy Services needed to control its storage costs, so it ditched EMC and Veritas for Apple and BakBone.
Internetnews Tuesday, January 06, 2009EMC, Dell Hit New Low in Midrange Storage
The partners release a new storage machine that handles Fibre channel and iSCSI for medium-sized companies.
Internetnews Tuesday, January 06, 2009Startup Ctera will offer cloud storage through carriers
Storage startup Ctera introduced a combined local and cloud storage system for service providers to sell as a service.
Computerworld.com Tuesday, January 06, 2009'Leap second' snafu affects Oracle clustering tool
The second that was added to 2008 to adjust for the slowing of the earth's rotation is causing problems with oracle's Cluster Ready Services software, according to a support document issued by the vendor.
Computerworld.com Tuesday, January 06, 2009Samsung packs camcorder with SSD for fast start
Solid-state disks, hard-disk drive replacements filled with flash memory chips, have become popular in the laptop computing space and now they're expanding to other markets. At this week's International Consumer Electronics Show, Samsung Electronics will unveil an SSD-based camcorder, it said Tuesday.
Computerworld.com Tuesday, January 06, 2009SanDisk Adds Easy Backup to USB Drive
The new SanDisk Ultra Backup USB Flash Drive doesn't want to be just another garden variety flash drive that you toss in a drawer. To avoid that fate, SanDisk has added a small backup button to the drive, which is roughly the size of an index finger. The button is designed to make it easier to back up critical data with less muss and fuss than an external hard drive might require.
Computerworld.com Tuesday, January 06, 20091 2
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